Telephone Call Center
(Email and Text)
VARO provides the following to ensure Contact Center compliance:
Scheduled call backs
IVR credit card security
Customer / Patient
Unfortunately, after insurance payments have been received, your patient may still owe money. In fact, unexpected medical debt is the main reason that Americans file for bankruptcy so collections calls must be handled gently, with care and compassion.
At VARO, we understand the sensitivity of consumer collections and have extensive experience in claims evaluation. Our patient-centric approach via our sister company, BYL Services, consistently delivers better collection rates than any of our competitors.
Even the most detailed healthcare practitioners are often faced with a claims denial. And what’s worse, the process of appealing insurance denials can be costly to doctors, clinicians, and their patients... in time, in resources, and in general frustration.
Your patients need your focus so it’s important to streamline your denial management process. Our highly trained specialists use proven strategies to appeal denials successfully and ensure timely payment, giving your time back to those who need it most - your patients.
Device recovery includes medical devices loaned to patients or company equipment used by employees. When the patient no longer needs the device or the employee is terminated, your business loses money for every day that devices aren’t returned.
Prompt returns are critical to manage inventory, the cost of replacement and your patient or employee experience. VARO offers a variety of contact, payment and recovery services so your inventory is reliable and your expenses are steady.