VARO executes patient pay strategies on behalf of the client.

By leveraging high-performance collection software, we’re able to maximize the effectiveness of your inbound and outbound call campaigns and consistently deliver better collection rates than any of our competitors.

Payment Processing

VARO will process patient and insurance payments received through your web pay portals and physical P.O. Box. VARO checks your portal and P.O. Box every day, and payments received will be posted within 24-48 hours.  That means you get your money quickly and without delay. Payment processing is also included in your VARO fee.

Statement Generation

VARO can create and issue branded statements for your hospital at no additional cost. This saves you the time and expense required to manage the process internally. Through our system, your statements will be sent at the same time, 100% of the time.

Early out/Self-pay Services Include:

  • High volume inbound/outbound calling services (customer service and A/R management)
  • Printing and mailing statements and other correspondence,
  • Verifying, billing and following up to payers when insurance information is uncovered,
  • Administering hospital approved payment plans, and
  • Assisting patients in applying for Medicaid or other available charity care programs (per the hospital’s guidelines).
  • Payment processing through personal lockbox
  • Patient web portal where patients can make payments and are linked to accounts and updated in real time
  • As well as bad debt collections done in conjunction with VARO’s sister company, BYL Collection Services

VARO’s business solutions include:

  • Self-pay/Early out and Bad Debt collection services
  • Statement and letter generation
  • Inbound and outbound call center services
  • Insurance cures
  • Reporting and analytics
  • Lockbox services
  • Web-pay portal

Success Story

Reporting Strategy for Increased Collections

Provider Type: 500+ Physician Group

Problem: Client needed a revenue cycle solution for self pay accounts. The Group had limited data, limited reporting capabilities and low performance results.

Solution: VARO developed a comprehensive sourcing solution that included BPO services such as self-pay customer service, accounts receivable collections, insurance found strategies, lockbox services, and bad debt collections.

Additionally, VARO developed reporting strategies to help the Physicians Group measure collection rates and patient satisfaction.

Results: VARO developed a revenue cycle program that successfully exceeded client goals:

  • 67% increase to the collection rate
  • Less than a 0.005% complaint rate
  • Regular performance and service reporting, helping to evaluate the self pay revenue cycle
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