If a patient fails to return a medical device, VARO steps in to help recover.

When a device is lost, you’re likely to be reimbursed less than what it costs to manufacture. Equally important, if the demand for a device goes up, patients will be left waiting. As a result, you lose billable dollars by not being able to send a device to a new patient. With VARO, if a patient fails to return a device, we step in to help recover.

Success Story

Enhanced Collection Rate Management

Provider Type: Medical Device Company

Problem: A Medical Device Company was entering a growth pattern and lacked the necessary infrastructure to manage self pay collections and self pay customer services.

Solution: VARO developed a comprehensive sourcing solution that included BPO services such as self-pay customer service, accounts receivable collections, insurance found strategies, lockbox services, and bad debt collections.

Results: VARO developed and implemented a customized self pay revenue cycle solution that:

  • Consistently generates 65%+ collection rates
  • Provides valuable supplemental BPO solutions (including lockbox and reporting)

Daily Call Activity

Collection Rates

Weekly Dashboard

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