VARO executes patient pay strategies on behalf of the client.

Success Story

Comprehensive Sourcing Solution

Provider Type: 1,100 Bed Health System

Problem: This health system needed help finding cash to fund a system conversion.

Solution: VARO developed a comprehensive sourcing solution that included BPO services such as self-pay customer service, accounts receivable collections, insurance found strategies, lockbox services, and bad debt collections.

Results: After our 31-month engagement evaluation, the results were clear

  • Generated $101M in self pay cash
  • Surpassed client benchmarks, generating an additional $22.7M in self pay cash
  • Highest patient satisfaction—fielded 474K inbound patient calls with only 0.002% complaint rate
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