These reports are delivered via our automated reporting server and emailed to our clients on a daily, weekly or monthly basis, depending on their preference. we can also monitor and report out on Patient Call Stats.
This includes: Inbound / Outbound Call Volumes, Wait Times, Call Answered Rates, and Patient Satisfaction Surveying.
Our dashboard analytic reporting not only keeps you up-to-date, but also allows you to uncover trends with a simple and easy-to-read format.
Provider Type: 500+ Physician Group
Problem: Client needed a revenue cycle solution for self pay accounts. The Group had limited data, limited reporting capabilities and low performance results.
Solution: VARO developed a comprehensive sourcing solution that included BPO services such as self-pay customer service, accounts receivable collections, insurance found strategies, lockbox services, and bad debt collections.
Additionally, VARO developed reporting strategies to help the Physicians Group measure collection rates and patient satisfaction.
Results: VARO developed a revenue cycle program that successfully exceeded client goals: